PRIVACY POLICY

1. Who We Are

This website is operated by Creative Lighting L.L.C-FZ (“Creative Lighting”, “we”, “us”, or “our”), a company registered in the United Arab Emirates.

Creative Lighting is the data controller responsible for the personal information described in this Privacy Policy.

2. Information We Collect

We may collect personal information in the following ways:

Information You Provide Directly

When you contact us, submit an enquiry, join our newsletter, register your interest, book a programme, or purchase a product or service, you may provide information including:

• Your name
• Email address
• Company, studio, or organisation
• Professional role
• Team size
• Areas of interest
• Information included in your enquiry or message
• Billing and transaction information, where applicable

Newsletter Information

When you subscribe to our newsletter, we collect your email address and any related subscription preferences.

Purchases and Payments

Where purchases, bookings, or payments are available through the Site, we may collect your name, email address, billing information, transaction details, and payment status.

Payments are processed by authorised third-party payment providers such as Stripe. Creative Lighting does not directly store complete payment card numbers or card security codes.

Information Collected Automatically

When you visit the Site, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone and approximate location
• Pages viewed and actions taken
• Referring websites or search terms
• Dates and times of visits
• Cookie and similar technology identifiers

This information helps us operate, secure, understand, and improve the Site.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and continue conversations with potential clients, collaborators, participants, and partners
• Recommend relevant training, advisory, mentorship, event, or collaboration opportunities
• Provide and manage programmes, services, bookings, and purchases
• Process payments and issue invoices or transaction confirmations
• Send newsletters and marketing communications where you have chosen to receive them
• Operate, maintain, secure, and improve the Site
• Understand how visitors interact with our content and services
• Prevent fraud, misuse, security incidents, or unlawful activity
• Maintain business, accounting, and administrative records
• Comply with applicable legal, regulatory, and tax obligations

4. Legal Bases for Processing

Where required by applicable data protection law, we process personal information on one or more of the following legal bases:

Consent

When you subscribe to our newsletter, accept non-essential cookies, or otherwise give us permission to use your information for a specific purpose.

Contract and Pre-Contractual Steps

When processing is necessary to respond to a request, prepare a proposal, provide a service, manage a booking, or fulfil an agreement with you.

Legitimate Interests

When processing is reasonably necessary to operate and improve our business, respond to professional enquiries, communicate with existing contacts, protect the Site, understand performance, or develop our services, provided that these interests do not override your rights and freedoms.

Legal Obligations

When processing is necessary to meet accounting, tax, regulatory, legal, or compliance requirements.

5. Cookies and Similar Technologies

The Site uses cookies and similar technologies to provide essential functionality, maintain security, remember visitor preferences, and understand how the Site is used.

These may include:

• Necessary cookies required for the Site to function
• Analytics and performance cookies
• Cookies associated with embedded or third-party services
• Preference and consent-management cookies

Where required by law, non-essential cookies are used only after you provide consent.

You can accept, decline, or manage cookies through the cookie banner or cookie preference controls available on the Site. You may also block or delete cookies through your browser settings, although doing so may affect certain website features.

6. Newsletter and Marketing Communications

We send newsletter and marketing communications only where we have an appropriate legal basis, such as your consent.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at hello@creativelighting.co.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

7. How We Share Personal Information

We may share personal information only where necessary with trusted service providers that support the operation of the Site and our business, including:

• Squarespace, which hosts and powers the Site and may provide forms, analytics, commerce, and email functionality
• Stripe or other authorised payment providers, where payments are processed
• Email and newsletter service providers
• Cloud storage, hosting, security, and technical service providers
• Professional advisers, including accountants, legal advisers, and consultants
• Government, regulatory, tax, or law-enforcement authorities where disclosure is legally required

These providers process information according to their own privacy terms and, where applicable, contractual obligations to Creative Lighting.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

8. International Data Transfers

Creative Lighting operates internationally, and some of our service providers may process or store personal information outside your country of residence, including outside the European Economic Area or the United Kingdom.

Where required by applicable law, we use recognised contractual, organisational, or legal safeguards designed to protect personal information during international transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

As a general guideline:

• Enquiry and correspondence records are normally retained for up to 24 months after the last meaningful interaction, unless an ongoing professional or business relationship requires longer retention
• Newsletter information is retained until you unsubscribe or request deletion
• Client, booking, payment, and transaction records may be retained for the period required by applicable accounting, tax, contractual, or legal obligations
• Cookie and analytics information is retained according to the applicable cookie settings and service-provider retention periods

Information may be retained for longer where necessary to establish, exercise, or defend legal claims, prevent fraud, or comply with legal obligations.

10. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain types of processing
• Request a portable copy of information you provided
• Withdraw consent at any time
• Ask us to stop using your information for direct marketing
• Lodge a complaint with an appropriate data-protection or supervisory authority

To exercise any of these rights, contact us at hello@creativelighting.co.

We may need to request information to verify your identity before completing a request.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, loss, misuse, alteration, or destruction.

However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.

12. Children’s Privacy

The Site and Creative Lighting’s professional services are not directed towards children under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through the Site, please contact us so that we can review and, where appropriate, delete it.

13. Third-Party Websites

The Site may contain links to external websites, including Review Spaces, Chaos, social media platforms, event-registration services, and other third-party resources.

Creative Lighting is not responsible for the privacy practices or content of external websites. When you leave the Site, the privacy policy of the external website will apply.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or business practices.

The latest version will always be published on this page with the date of the most recent update.

15. Contact Us

For questions about this Privacy Policy, our use of personal information, or your data-protection rights, contact: